Our partners at Conversive were just named highest ranking in customer satisfaction by Jupiter Research with respect to Online Customer Self-service. Specifically,
Jupiter Research advised that “companies seeking highly
engaging automated customer service should consider Conversive as a
complementary solution to their existing online service offerings.”
Animax worked with Conversive to implement Vic, an animated talking koala bear that lives on the Qantas website. Vic is a smart avatar or agent that answers visitor questions and keeps folks engaged with Qantas much longer than a regular visit to the site does.